Service Provider Degradation - Image Processing Slower Than Normal

Incident Report for Truepic

Resolved

This incident has been resolved and the affected service provider is no longer experiencing a degradation in service.

Posted Oct 01, 2026 - 20:04 EDT

Investigating

We are currently monitoring a degradation in service from one of our service providers that is causing image processing to be slower than normal and causing inspections to take longer to complete than expected.

We are working directly with the service provider's support team to resolve this issue and will post any updates that we receive.

Posted Oct 01, 2026 - 16:41 EDT

This incident affected: Vision API and Vision Dashboard.